Guest Blog by Joseph S. Barone, Network Bethesda
A recent Office Depot/OfficeMax Survey of over 1000 employees in the US asked the question: How can employers better introduce new technologies?
Here is how they responded:
Why does this happen?
In many organizations, this is a very real problem.
Many mid-sized to large organizations, implement a new software application (for example), throw out some online or eLearning, and expect that their employees will swim and not sink.
And what happens? The Help/Support Desk becomes the “de facto” training unit helping to keep employees working, so that the company does not grind to a halt.
Management usually views training/learning as an area that does not generate revenue and therefore, it is important to keep costs down. In the short-term view, they may be correct but poorly trained employees take more time to complete tasks and make more mistakes, thereby potentially costing companies millions of dollars each year.
When rolling out new technologies, as much as possible, offer a variety of learning methods, both in the short and long term. Remember, not everyone learns the same and in a geographical area such as the DMV, with people from all over the world, this is important to keep in mind.
One Last Point
No matter how much training you provide, for some people, it is never enough. In my last organization, during a roll-out of Windows and MS Office, an employee complained to the CAO that no training was offered in her location. Of course, the email was forwarded to me, demanding an explanation. When we reviewed the training schedule for the location in question, it was shown that we offered 4 one-hour workshops per day, three days per week, for five consecutive weeks.
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